Career

Responsibilities and Duties:

Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable softwar
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned

Eligiblity Criteria:

High school diploma or equivalent
Proficient in relevant computer applications
1-3 years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately

Responsibilities and Duties:

Assist with the production of the overall marketing plan for the coming year
Create and test new email marketing templates from the tool and communications
End to end execution of running email campaigns - which includes list handling, automation, email scheduling etc.
Collaborate with the Marketing/Digital, Tech, Product and sales teams to gather campaign assets, communication points, branding and obtain approvals prior to sending
Manage a contact database with multiple lists and take ownership of its cleaning and updates
Report on customer trends that relate to the company & industry
Analyse & report campaign performance data and provide actionable recommendations to increase effectiveness
Brainstorm to create quality content and proofread any copy that needs reviewing
Conduct detailed competitor analysis reports for the direct/email marketing manager
Monitor competitors’ email campaigns and prepare benchmark reports
Assist with the day to day administration tasks with Digital Team

Eligiblity Criteria:

2-3 years of email marketing experience with proven track record of increasing goal conversions
Bachelor’s degree in Marketing, Business Management, English or any relevant stream
Knowledge of best practices for sending the emails & Automation setup.
Knowledge of Google Analytics, CRM tools & Email marketing tools like I Contact, Mail Chimp, etc.
Self-starter that can work within a time limit
Good copywriting and communication skills

Responsibilities and Duties:

Create design based on the concept and brief
Offer options of layouts
Prepare rough drafts and present ideas
Amend designs to gain full approval of concerned

Eligiblity Criteria:

Diploma/Degree in Graphic Designing or Fine Arts
Proficient in Corel Draw, Photoshop, Illustrator
English and Marathi typing
1-2 years of experience in similar role

Responsibilities and Duties:

Provide information to Guest on email regarding domestic and international holiday packages
Ensure that the holiday option is as per the Guest profile and requirement
Assist with booking and post booking processes

Eligiblity Criteria:

Bachelors Degree preferably in travel studies and/or Diploma/equivalent in travel and tourism
2-4 years of experience in a similar profile
Fresher’s can also apply

Responsibilities and Duties:

Assist with the production of the overall marketing plan for the coming year
Process additional services, if any
Timely intimation to suppliers with regards to changes, if any
Negotiate rates for with suppliers for services taken on tour

Eligiblity Criteria:

Bachelor’s Degree preferably in travel studies and/or Diploma/equivalent in travel and tourism
2-4 years of experience in a similar profile
Excellent communication skills

What we look for

Rapidly growing and transforming individuals, Awaiting Adventures is a brilliant brand to boost your career. At Awaiting Adventures, we follow only ethical practices and have a politics free environment. With a flat organisation structure, quick decisions and the ability to flourish in an innovative environment is possible. We believe in nurturing new talent and providing them all the freedom to perform and bring in the best results. We seek Passionate, Career - Oriented Professionals. Merits and Qualities like a good human being are the most valued things at Awaiting Adventures. The Management is a strong believer of Forgiveness, Gratitude and Positive Attitude.

If you think you fit this criteria, email us @ info@awaitingadventures.in

Email Us

Shortlisting

Personal Interview