. What is FIT/Tailor Made/Customized Holidays?
. When one plans and books his holiday as per his requirement, rather than booking a Group Tour/Fixed Departure, it is called a Free Individual Traveler or a Tailor Made or a Customized Holiday.The person gets to travel as per his travel plan, dates, destinations etc.
. Are there any benefits of booking for a group for an FIT package?
. Yes, if the group is of more than 15 Adults, then depending upon the destination and travel there can be group benefits available.
. What is generally the size of a tour group ?
. Generally the number of guest traveling varies depending on the destination. The average group size for Tour is between 12to 30. However, if a particular tour gets an overwhelming response or the group size may go beyond the aforesaid group size.
. Who would be my co-travelers ?
. Your co-travelers can be any individual, right from a professional C.A or Doctor to a teacher, a teenager, an artist, a politician, businessman, people of any religion, from any region, any language etc. When you return from your dream holiday, we assure you that there will be additions to your friends list.
. Will it be possible to extend my stay at a destination ?
. You can extend your stay provided you intimate us of such extension at the time of your booking. Additional charges will be applicable. No extensions/alterations can be done when the tour is in progress.
. Can I avail just a part of the tour?
. It is not advisable to do tours partly as you wont be able to experience your dream destinations completely. we offer you a wide range of products that suit your requirements. Our travel consultants will guide you on the same.
. Is the tour itinerary susceptible to last minute changes, as we need to plan our leaves & make necessary arrangements accordingly?
. We do not change the itinerary nor date of the tour, however in case of force majeure events, circumstances force us to change the routing or date of the tour, as the case may be, just for your safety.
. Can I incorporate any changes in my travel plan once the booking is done?
. Yes, you can modify your booking or travel plan. There may be certain charges for modifications or for cancelling the old booking and making new arrangements. The travel consultants at our offices will assist you for the same.
. Is there any refund against cancellation?
. Cancellation of tour will attract certain cancellation charges. The travel consultant will give you the details about such cancellation at the time of booking or for more information on cancellation charges.
. If I misplace my passport, what assistance will I be provided ?
. Ideally only 1 Tour Leader is assigned to manage the group & since he has to follow the itinerary, the group may have to move ahead to the next destination while you may have to stay back at your current location - additional services will be on chargeable basis! Either we may be able to provide you with assistance - subject to availability & on chargeable basis only - who'll assist you with all the required & necessary formalities like lodging a complaint / FIR at the nearest police station & securing a Landing Certificate from the Indian Embassy of the respective international destination.
. What is an e-ticket?
. An e-ticket is a paperless electronic document with a unique confirmation number that neatly replaces the hassles of a paper ticket. You may request for a copy to be sent to your e-mail id, in-case of International tours - if & when you require e-tickets for buying Forex, for VISA formalities. For outstation guests who have booked Domestic tours & may arrive at the airport before the scheduled time, we may issue an e-ticket copy if requested for - on a case to case basis, under such circumstances, you are requested to not make any changes in it at the airport as it is a group PNR & any changes may create problem for the entire group!
. What are the modes of payment?
. Cash, Cheque, DD, debit card, credit card or online transfers(NEFT) can be used to make payments, depending on govt. regulations.
. Can I cancel/change the tours, after booking?
. Yes, but it depending on cancellation/modification conditions, refer to the terms and conditions copy.
. What documentation do I require while booking the tour?
. Domestic: Valid, govt. issued photo ID. International: Valid, passport copy.
. Do I need to pay the entire tour price at the time of booking the tour?
. At the time of booking you need to pay the 50% of the land package cost, 100% of the airfare and VISA. This might vary depending upon the lead time available from the day of booking and the tour departure date.
. Can someone else pay for my tour booking?
. Yes, that can be done.
. What type of meals are included on tour?
. As per the tour itinerary requirement, there is a preset menu. We serve vegetarian food along with 1 non vegetarian dish. Breakfast is continental and meals are Indian with an occasional addition of Fast/Local food.
. Can I request for a special meal?
. Yes, special meal like Jain meal (No onion garlic), Fasting meal- as per availability and Baby meal can be arranged subject to prior intimation. In case of baby meal we provide tin milk, plain dal and rice only, during meals as per the itinerary. For in between requirements of baby we recommend you to carry sufficient baby food along with you.
. What are the modes of travel on tour?
. The modes of travel depend upon the tour which you book. Generally, we travel by Flight, Coach, Train, Cruise, Speed boat, Jet Foil, Cable Car, etc. as mentioned in the itinerary. For more information refer respective tour itinerary page on the website
. Are there any night journeys on tour?
. For flights we may have night journeys, but we normally avoid night journeys on tour as far as possible.
. How hectic is the pace of the tours?
. We have a wide range of products which are designed as leisurely paced to medium paced to fast. Most of the tours are medium to fast pace as we cover maximum must see sight-seeings, we do not have optional sight-seeings.
. Do we have to walk a lot on tours?
. Generally, we have to walk at sightseeing places, amusement parks and at the airports sometimes for a long distance, however the same will be timely instructed by the Tour Leader.
. Do we have to wake up early on tours?
. Unless otherwise specified by the Tour Leader for World Tour, we normally follow 6-7-8 schedule i.e wake up at 6 am, breakfast at 7 am and departure at 8 am and for Indian tour its 7-8-9 schedule i.e. wake up at 7 am, breakfast at 8 am and departure at 9 am. However, the schedule may change as per the situation.
. Do we get wake-up calls on tours?
. Yes, you do get telephonic wake up call through the hotel automated system, however it is advisable to have your mobile alarms set to be on the safer side.
. What if I reach late and miss a part of the tour?
. Punctuality is of utmost importance when traveling in group. We do not want you to miss any part of the tour so please be on time and always follow the Tour Leader's instructions. In case, you miss any part of the tour, we are not responsible/liable and no refund shall be given to you in this regard.
. What assistance is provided to a disabled person or a senior citizen, who needs special assistance on tour?
. A qualified companion must accompany the guest who needs such special assistance as individual assistance cannot be given to such guest by the Tour Leader considering he has to manage the entire group.
. Can I take a wheelchair on tour? Will it be difficult while visiting places?
. Yes, you can bring your own wheel chair and move at most of the sightseeing places but a qualified companion must accompany guest who are traveling on wheelchair.
. Will I get drinking water during sight-seeing?
. In most of the countries tap water is considered very safe and widely available. In-case, it is not so and wherever we provides the same is mentioned in the respective tour itinerary page on the website.
. Will I get some time for my-self on the tour?
. Group Tour Itineraries are designed and planned in such a way that you should get to see maximum places, so you will get time only when you are back at the hotel. However, if you wish to skip any sightseeing, then you have to inform the Tour Leader accordingly, but you shall not get any refund for such services which you have not availed at your own discretion.
. Can I upgrade my class of travel or airline?
. Yes, you can upgrade your class of travel or airline as per the availability and on an additional cost. Please inform the same at the time of booking.
. Can I request for a window seat or seat with more leg space?
. Yes, you can request for a window seat or seat with more leg space or an aisle seat at the airport check in counter. It will be provided by airline as per the availability.
. Would the airline have provision for a wheelchair?
. Yes, airlines have provision but it is limited hence you need to inform us at the time of booking. Few airlines also have certain charges for wheel chair. Wheelchair is subject to availability and at the discretion of the airline.
. Can I book my own air tickets and join your tour?
. Yes, you have a facility of joining the tour at the first destination and leaving the tour at the last destination. For such tours, you get a special joining and leaving price.
. How much baggage is allowed per ticket?
. At present for most of the destinations, it is 20 to 25 kg for cargo and 6 to 7 kg for handbag per ticket but it does vary with the airline. For guest traveling to US at present baggage is controlled by Piece Concept. Under the Piece Concept, passengers are permitted per ticket to check two bags with a per-bag weight of up to 23 kg for Economy Class.
. Do I need to carry any ID proof while traveling?
. Yes, all tourists traveling by air / rail for Indian tours have to carry photo identification proof in the form of driving license, election ID card, PAN card, passport and for students their school / college ID card. Also, at certain sightseeing places in India any Identity proof (except PAN card) is a must which is mentioned on the respective tour itinerary page on our website.
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