Awaiting Adventures
Awaiting Adventures understands that privacy is important to you and wants your experience when dealing with us to be as enjoyable and safe as possible. This policy describes how Awaiting Adventures handles your personal information generally as well as when you use our services. By providing personal information to us, you agree that this Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Policy. If you do not agree with any part of this Policy, you must not provide your personal information to us. however, if you wish to use our travel services and do not provide us with your personal information, or if you withdraw a consent that you have given under this Policy, this may affect our ability to provide services to you or negatively impact the services we can provide to you.
We therefore typically process the following types of personal information about you: contact information (such as name, residential/mailing address, telephone number, email address); information about your dietary requirements and health issues (if any); and
When you make contact with us for other purposes, we may also collect personal information about you in relation to those purposes. For example, we may collect your personal information so we can contact you about a package offer you are interested in or to respond to an enquiry or feedback you have sent to us. We also collect information that is required for use in the business activities of Awaiting Adventures, including for example, financial details necessary in order to process various transactions and other relevant personal information you may elect to provide to us. .
We usually collect your personal information from the information you submit during the course of your relationship with us.
Generally, this collection will occur when you: Contact us in person, by telephone, letter, email; Visit our websites; Connect with us on social media. opt to fill in your contact information when you view our advertise on a social media platform. We may collect personal information about you when you: Purchase or make enquiries about travel arrangements or other products and services; Enter competitions or register for promotions; Subscribe to receive marketing from us (e.g. e-newsletters); Request brochures or other information from us; or Provide information, or use our services, on social media. Unless you choose to do so under a pseudonym or anonymously, we may also collect your personal information (except sensitive information) when you complete surveys or provide us with feedback. In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel booking on your behalf which includes travel arrangements to be used by you, and vice versa (i.e. a group booking made for you by your friend or a group making made for a friend by you). Where this occurs, we will rely on the authority of the person making the travel booking as the Lead passenger to act on behalf of any other passenger on the booking. The Lead Passenger agrees to have obtained the consent of the other person for Awaiting Adventures to collect, use and disclose the other person’s personal information in accordance with this Policy. You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent or if you did not obtain consent before providing another person’s personal information to us. We strive to maintain the accuracy of your personal information that we store, however, you can assist us with this considerably by promptly contacting us if there are any changes to your personal information or if you become aware that we have inaccurate personal information relating to you. We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal information that you, or a person acting on your behalf, provides to us.
We will only process your information, where: you have given your consent to such processing. the processing is necessary to provide our services to you; the processing is necessary for compliance with our legal obligations; and/or the processing is necessary for our legitimate interests or those of any third-party recipients that receive your personal information (detailed in sections 5 and 6) In detail: When you contact us in relation to a travel booking or query, we collect your personal information generally to provide you with travel advice and/or to assist you with booking travel and/or travel related products and services. However, the purpose for collection may differ depending on the particular circumstances as disclosed in this Policy (e.g. collection of your personal information for the purpose of your participation in a competition, provision of feedback, etc.). When you book or otherwise arrange travel related products and services through us, we usually act as an agent for the relevant travel service providers (e.g. for a hotel). In this case, we process your personal information as necessary so as to provide the services you requested from us. This usually includes collecting personal information about you both for our internal purposes as described in this Policy and for the travel service provider for whom we act as agent (e.g. to provide you with the booked services). For example, if you book pre-accommodation through us, then we use your personal information to enable your accommodation to be booked and disclose it to the hotel solely for this purpose. We may therefore share your information with our travel service providers such as hotel, airline, car rental, or other providers, who fulfil your travel bookings. The purposes for which we collect personal information further include: Providing you with services and tools you choose to use (for example, saving travel preferences on our websites to a wishlist or saving personal information to allow for pre-population of online forms); Developing and improving our products and services and those of our related entities; Servicing our relationship with you by, among other things, creating and maintaining a customer profile to enable our brands to service you better or presenting options on our website we think may interest you based on your browsing and preferences; Involving you in market research, gauging customer satisfaction and seeking feedback regarding our relationship with you and/or the service we have provided; To facilitate your participation in loyalty programs and online competitions; For internal research and analysis in relation to our business and services, including but not limited to trends and preferences in sales and travel destinations and use of our websites; Internal accounting and administration; Identification of fraud or error; Compliance with our legal obligations and any applicable customs/immigration requirements relating to your travel; we may use your personal information to send you targeted marketing activities relating to our products and services (and those of third parties) that we think may interest you, unless you have requested not to receive such information. These may include, but are not limited to, mail outs, electronic marketing and notifications as described below. We will only use your personal information to send electronic marketing materials to you (including e-newsletters, email, SMS) if you have opted-in to receive them.
We do not and will not sell, rent or trade your personal information. We will only disclose your personal information to third parties in the ways set out in this Policy. Note that, in this Policy, where we say “disclose”, this includes to transfer, share (including verbally and in writing), send, or otherwise make available your personal information to another person or entity. Your personal information may be disclosed to the following types of third parties: a person making your travel booking on your behalf (i.e. a family member, friend or work colleague); a person who can verify to us that they have a relationship with you (e.g. a family member) where you are not contactable, the person correctly answers our required security questions and the request is, in our opinion, in your interest (for example, where the person is concerned for your welfare or needs to undertake action on your behalf due to unforeseen circumstances); our contractors, suppliers and service providers, including without limitation: in each of the circumstances set out in section 4 (“How do we use your personal information?”); suppliers of IT based solutions that assist us in providing services to you (such as any external data hosting providers we may use); publishers and distributors of marketing material; event and expo organisers; marketing, market research, research and analysis and communications agencies; external business advisers (such as lawyers, accountants, auditors and recruitment consultants); travel service providers such as travel wholesalers, tour operators, airlines, hotels, car rental companies, transfer handlers and other related service providers; any third party to whom we assign or novate any of our rights or obligations; as required or authorised by applicable law, and to comply with our legal obligations; customs and immigration to comply with our legal obligations and any applicable customs/immigration requirements relating to your travel; government agencies and public authorities to comply with a valid and authorised request, including a court order or other valid legal process; various regulatory bodies and law enforcement officials and agencies, including to protect against fraud and for related security purposes; and enforcement agencies where we suspect that unlawful activity has been or may be engaged in and the personal information is a necessary part of our investigation or reporting of the matter. Other than the above, we will not disclose your personal information without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety of an individual or to public health or safety or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), or where such disclosure is authorised or required by law (including applicable privacy / data protection laws).
We are committed to safeguarding and protecting your personal information via implementing various physical, electronic and managerial security procedures in order to protect the personal information it holds from loss and misuse, and from unauthorised access, modification, disclosure and interference. Awaiting Adventures regularly reviews security technologies and will strive to protect your personal information as fully as we protect our own confidential information. Awaiting Adventures is not responsible for any third party’s actions or their security controls with respect to information that third parties may collect or process via their websites, services or otherwise. We will destroy or de-identify personal information once we no longer require it for our business purposes, or as required by law.
Our websites and mobile applications may use social media features and widgets (such as “Like” and “Share” buttons/widgets). These are provided and operated by third party companies (i.e. Facebook, Twitter etc.) and either hosted by a third party or hosted directly on our website or mobile application. Such features may collect information such as the page you are visiting on our website/mobile application, your IP address, and may set cookies to enable the feature to function properly. If you are logged into your account with a third party company, then the third party may be able to link information about your visit to and use of our website to your social media account with them. Similarly, your interactions with the social media features may be recorded by the third party. In addition, the third party company may send us information in line with their policies, such as your name, profile picture, gender, friend lists and any other information you have chosen to make available, and we may share information with the third party company for the purposes of serving targeted marketing to you via the third party social media platform. You can manage the sharing of information and opt out from targeted marketing via your privacy settings for the third party social media platform. Your interactions with these social media features and widgets are governed by the privacy policy of the third party company providing them. For more information about the data practices of these third party companies, and to find out more about what personal information is collected about you and how the third party uses such personal information, please refer to their privacy policy directly.
If you wish to inform us of a change or correction to your personal information, request a copy of the information we collect on you, request deletion of your information or would like to restrict the further processing of your data, please contact us at info@awaitingadventures.in or via any other channel. We will respond to these requests within one month. If you have any enquiries, comments or complaints about this Policy or our handling of your personal information, please contact your consultant or the Privacy Officer via:
Email: info@awaitingadventures.in
We may amend or make revisions to this Policy from time to time, which amendments may also apply to your personal information collected under a previous version of this Policy. Awaiting Adventures reserves the right to alter this Privacy Policy at any time and for any reason. It is your responsibility to keep up to date with any changes to this policy. If we make a change to the Policy, we will notify you via a notice online and the revised version will be posted on our website with the revision date.
This Privacy Policy was last updated on 8 September 2020.